XM^ONLINE helps to automate and digitize any new services, business processes or business roles and provide seamless integration with legacy IT ecosystem to create holistic solutions for any stakeholder
Follows business structure, logic and terminology
4 weeks for MVP delivery, enterprise-friendly integration
15+ years of proven experience in service business automation
60+ engineers in 2 RnD centers
THE PLATFORM
Customer management 360˚ view
Keeps all customer’s data and interactions consistent. Self-service and Personalized screens for customers, partners, back-office, any other organizational role. Works for individuals, organizational hierarchies and communities
Product and service catalog
Defines services and products. Keeps business rules centralized. Personalized offering for every segment. Every customer service lifecycle control
Business interaction management
Runs service-oriented processes among internal and external systems and people. Business process creation and management, simple and stable interaction scripts
Equipment and resource management
Helps to make IoT and manageable devices ecosystem. Manages devices business lifecycle. Brings connected devices online (incl. IoT). Registry, installation, firmware updates, planning, tracking and alerts
XM^ONLINE platform helps to build a digital ecosystem around any user group - customer, partner or employee.
XM^ONLINE gives freedom of omnichannel approach to user interaction, multilevel information access, workspaces & business process setup, real-time A-B testing, and action-based dashboards and widgets for each user role.
XM^ONLINE works with a service-based business process logic where each user interaction indicates the current status of given service not only traditional BPMN workflow.
XM^ONLINE gives freedom of microservice architecture and work in cloud and on-premise - we use the best industry standards.
Billing and balance management
Keeps monetary and unit-based balances with consistent top-ups and charging logic
Customizable dashboards
Real-time statistics and analytics: key identifiers, C-level. Historical base management. External analytics integration. Personalized dashboards
SELF-SERVICE
platform and cabinets
CUSTOMER LOYALTY
real-time systems & management
SHARING SERVICES
EV chargers network
& car sharing
SMART CITY
services & contracting
REAL-TIME LOGISTIC
full control: distribution, deliveries, routes, requests & make predictions
SYSTEM INTEGRATIONS enterprise-friendly, ERP/CRM/BPM
TELECOM
CRM, product catalog & integration
EQUIPMENT MANAGEMENT
IoT, metering & active devices
CLIENTS TALK
We decided to use XM^ONLINE business automation platform instead of development from scratch or any other industry solution as building solutions on this platform gave us a very fast, safe and sustainable MVP result. Solution based on XM^ONLINE platform provided us a quick delivery, full scale of required components. Due to XM^ONLINE platform flexibility and easy to configure architecture, we created a solution fully integrated with our current legacy systems and software. This solution fully responds to Crane Payment Innovations business processes and logic, so it is very comfortable in use for our employees and partners. The solution is planned to be used for our corporate customers and distributors worldwide.
Neil Young
Senior Director, Strategic Marketing at Crane Payment Innovations,
Pennsylvania, USA