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XM^ONLINE DIGITAL SERVICE PLATFORM

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XM^ONLINE DIGITAL SERVICE PLATFORM COMPONENTS:

CUSTOMER MANAGEMENT

UNLIMITED FLEXIBILITY

Perfectly fits a changing environment and lets you make changes on the fly without touching the source codes

Registration via mobile ID, e-signature

Add and remove data attributes

Extend or simplify the life cycle

Design new roles and user groups

Adjust business logic and functions

USER-SPECIFIC DASHBOARDS & WIDGETS

Personalized views and functions to make every interaction easy and clear. Optimal user scenario for every role

Back-office and Tech Support

Finance and Marketing

Customer Care and Contact Center

Direct Sales and Dealer network

360˚ CUSTOMER DATA

Helps businesses maintain their internal language. Easy to change and extend through configuration

Corporate hierarchies

Multi-level structures

Family, community relations

Any data objects and attributes

Links, calendars, ratings, locations

OMNICHANNEL

Every channel can be equally used for customer interaction and orders control

Web and Mobile Web

SMS and USSD

Web chats, messengers

Mobile Apps

IVR and Kiosks

UNLIMITED FLEXIBILITY

Self-service and personalized screens for customers, partners, back-office, and other organizational roles, efficiently works for individuals, organizational hierarchies, and communities.

  • 360˚ customer data profiles available in the real-time  

  • Customer lifecycle management

  • Links customer contact history and case management 

  • Personalized desktop for every role - dashboards

  • Self-service possibilities: registration, verification, and authorization of customers and partners with 2FA, mobile ID, e-signature, social network accounts, and KYC process

  • Captures service orders capturing and customer service requests

  • Corporate Hierarchies: Manage Organizations and Organizational Units, assign managers and team members. Permissions are specific to customer and partner organizations and units

  • Corporate Identity Integration: Active Directory, JWT, Auth2 two-side integration. Full user management integrated into Active Directory and Single-sign-on services

  • Keeps all customer’s data and interactions consistent

XM^ONLINE PRODUCTS:

  • Partner/supplier self-service and ordering system

  • Warranty management system interface

  • End-customer self-service

  • Employee interaction systems

XM^ONLINE