XM^ONLINE DIGITAL SERVICE PLATFORM COMPONENTS:
CUSTOMER MANAGEMENT
UNLIMITED FLEXIBILITY
Perfectly fits a changing environment and lets you make changes on the fly without touching the source codes
Registration via mobile ID, e-signature
Add and remove data attributes
Extend or simplify the life cycle
Design new roles and user groups
Adjust business logic and functions
USER-SPECIFIC DASHBOARDS & WIDGETS
Personalized views and functions to make every interaction easy and clear. Optimal user scenario for every role
Back-office and Tech Support
Finance and Marketing
Customer Care and Contact Center
Direct Sales and Dealer network
360˚ CUSTOMER DATA
Helps businesses maintain their internal language. Easy to change and extend through configuration
Corporate hierarchies
Multi-level structures
Family, community relations
Any data objects and attributes
Links, calendars, ratings, locations
OMNICHANNEL
Every channel can be equally used for customer interaction and orders control
Web and Mobile Web
SMS and USSD
Web chats, messengers
Mobile Apps
IVR and Kiosks
UNLIMITED FLEXIBILITY
Self-service and personalized screens for customers, partners, back-office, and other organizational roles, efficiently works for individuals, organizational hierarchies, and communities.
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360˚ customer data profiles available in the real-time
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Customer lifecycle management
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Links customer contact history and case management
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Personalized desktop for every role - dashboards
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Self-service possibilities: registration, verification, and authorization of customers and partners with 2FA, mobile ID, e-signature, social network accounts, and KYC process
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Captures service orders capturing and customer service requests
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Corporate Hierarchies: Manage Organizations and Organizational Units, assign managers and team members. Permissions are specific to customer and partner organizations and units
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Corporate Identity Integration: Active Directory, JWT, Auth2 two-side integration. Full user management integrated into Active Directory and Single-sign-on services
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Keeps all customer’s data and interactions consistent
XM^ONLINE PRODUCTS:
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Partner/supplier self-service and ordering system
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Warranty management system interface
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End-customer self-service
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Employee interaction systems
