CASE: CRM MIDDLEWARE FOR TELCO OPERATOR WITH 20 MLN+ CUSTOMERS
BUSINESS GOAL:
Facilitation of customers’ migration process
ARCHITECTURAL GOAL:
Create service middleware and service creation environment
SOLUTION:
Microservice middleware solution
RESULT:
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Client uses XM^ open source to deliver it solutions by itself
SOLUTION COMPONENTS:
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Service creation and execution environment
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Integration with CRM & billing systems
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Secured integration with other operators
and governmental resources -
M2M business processes automation
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Omnichannel communication
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Ready-to-use native administration interface
Why XM^ONLINE:
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Microservice backbone
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Flexible enough to integrate large-scale CRM systems
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Fast deliver
Telecom | Enterprise | CRM, migration to microservice, middleware