CASE: CRM MIDDLEWARE FOR TELCO OPERATOR WITH 20 MLN+ CUSTOMERS
![032-ukraine.png](https://static.wixstatic.com/media/bfd626_614156e04b4c42d9bc2d88fd1d2b3c54~mv2.png/v1/fill/w_80,h_83,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/032-ukraine.png)
BUSINESS GOAL:
Facilitation of customers’ migration process
ARCHITECTURAL GOAL:
Create service middleware and service creation environment
SOLUTION:
Microservice middleware solution
RESULT:
-
Client uses XM^ open source to deliver it solutions by itself
SOLUTION COMPONENTS:
-
Service creation and execution environment
-
Integration with CRM & billing systems
-
Secured integration with other operators
and governmental resources -
M2M business processes automation
-
Omnichannel communication
-
Ready-to-use native administration interface
Why XM^ONLINE:
-
Microservice backbone
-
Flexible enough to integrate large-scale CRM systems
-
Fast deliver
Telecom | Enterprise | CRM, migration to microservice, middleware