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XM^ONLINE DIGITAL SERVICE PLATFORM

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XM^ONLINE DIGITAL SERVICE PLATFORM COMPONENTS:

CUSTOMER MANAGEMENT

UNLIMITED FLEXIBILITY

Perfectly fits the changing environment and lets you make changes on the fly. Without touching the source codes

Web and Mobile Web

SMS and USSD

Web chats, messengers

Mobile Apps

IVR and Kiosks

USER-SPECIFIC DASHBOARDS & WIDGETS

Personalized views and functions to make every interaction easy and clear. Optimal user scenario for every role

Back-office and Tech Support

Finance and Marketing

Customer Care and Contact Center

Direct Sales and Dealer network

360˚ CUSTOMER DATA

Helps business keep own language. Easy to change and extend through configuration

Corporate hierarchies

Multi-level structures

Family, community relations

Any data objects and attributes

Links, calendars, ratings, locations

OMNICHANNEL

Every channel can be equally used for customer interaction and orders control

Web and Mobile Web

SMS and USSD

Web chats, messengers

Mobile Apps

IVR and Kiosks

UNLIMITED FLEXIBILITY

Self-service and Personalized screens for customers, partners, back-office, any other organizational role. Works for individuals, organizational hierarchies and communities.

  • 360˚ customer data profile available in the real-time  

  • Customer lifecycle management

  • Joined customer contact history and case management 

  • Personalized desktop for every role - dashboards

  • Self-service possibilities: registration, verification, and authorization of customers and partners with 2FA, mobile ID, e-signature, social network accounts, KYC process

  • Service orders capturing and customer service requests

  • Corporate Hierarchies: Manage Organizations and Organizational Units, assign managers and team members. Permissions are specific to customer and partner organizations and units

  • Corporate Identity Integration: Active Directory, JWT, Auth2 two-side integration. Full user management integrated into Active Directory and Single-sign-on services

  • Keeps all customer’s data and interactions consistent

XM^ONLINE PRODUCTS:

  • Partner/supplier self-service and ordering system

  • Warranty management system interface

  • End-customer self-service

  • Employee interaction systems